FAQ's
1. What services do you offer?
We specialize in screen printing, embroidery, and large-format printing, including banners, magnets, event tents, and retractable displays. We also provide blank apparel for customization.
2. What is your turnaround time?
Our average turnaround time is approximately 1.5 weeks after artwork approval and payment. Rush services may be available upon request.
3. Is there a minimum order requirement?
Yes, our minimum order quantities vary by service:
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Screen Printing:
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1-Color Prints: No minimum order required.
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Multi-Color Prints: Minimum order of 36 pieces.
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Embroidery: No minimum order required. However, we do not currently offer jacket-sized embroidery.
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Large-Format Printing: No minimum order required.
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DTF (Direct-to-Film) Printing: No minimum order required.
4. Can I provide my own garments?
Yes, you’re welcome to bring your own garments. Please note, however, that we are not responsible for items damaged during production. Customers providing their own garments will be required to sign an agreement acknowledging this policy before production begins.
5. What types of files do you accept for artwork?
We prefer high-resolution vector files such as AI, EPS, or PDF. For non-vector files, a minimum of 300 DPI in formats like PNG, JPG, or PSD is acceptable. If your artwork is not simple enough for production, we can assist with vectorization for an additional fee.
6. Do you offer design services?
We offer very simple design services, such as basic adjustments or minor edits. However, we do not create designs from scratch or work on projects that require multiple revisions or complex adjustments.
7. How do I place an order?
You can place an order by contacting us through our website, email, or phone. Provide details about your project, and we’ll guide you through the process.
8. What payment methods do you accept?
We accept payments via Zelle, CashApp, Venmo, cash, checks, and debit/credit cards. Please note that we do not accept PayPal.
9. Do you offer bulk discounts?
Yes, we offer volume discounts for larger orders. Contact us with your order details for a custom quote.
10. What if I’m not satisfied with my order?
Customer satisfaction is very important to us. If there’s an issue with your order, contact us immediately, and we’ll work to make it right.
TERMS + CONDITIONS
Welcome to INK SMART PLUS LLC!
Before you proceed with your screenprinting or embroidery order, please carefully read and understand these terms and conditions. By placing an order with us, you agree to abide by these terms and conditions.
1. Orders and Payment
1.1. Orders: All orders must be submitted in writing via email, our website, or in person at our facility.
1.2. Payment: A minimum deposit of 50% of the total order amount is due at the placement of the order. The remaining balance is due at the time of pickup or before shipping. We accept credit cards, Venmo, Zelle, checks or cash.
2. Artwork and Design
2.1. Artwork Files: You are responsible for providing print-ready artwork files in the specified format and resolution. We are not responsible for any errors or defects in artwork files provided by you.
2.2. Proof Approval: You are required to review and approve a proof of the design before printing. We are not responsible for any errors or discrepancies once the proof is approved.
3. Turnaround Time
3.1. Turnaround Time: We will provide an estimated turnaround time for your order. While we make every effort to meet these deadlines, they are not guaranteed. Delays may occur due to factors beyond our control, such as equipment malfunctions, shipping delays, or unforeseen circumstances.
4. Quality and Color Matching
4.1. Color Matching: While we strive to match colors as closely as possible, please be aware that there may be variations, especially when printing on different materials or garments.
4.2. Quality Control: We maintain a high standard of quality control; however, it's important to note that, depending on the quantity of shirts/prints ordered, we may experience a 1-3% error rate in production. We will make every effort to minimize errors and discrepancies, but please understand that a small margin of error may exist.
5. Returns and Refunds
5.1. Returns: We do not accept returns or exchanges on custom screenprinted items unless they are defective or the result of an error on our part.
5.2. Refunds: In the event of a defective product or an error on our part, we may offer a refund or reprint at our discretion.
6. Ownership and Intellectual Property
6.1 Ownership: Any artwork or designs created by us for your order remain the property of Ink Smart Plus LLC unless otherwise agreed upon in writing.
7. Liability
7.1 Limitation of Liability: Our liability is limited to the cost of the goods or services provided. We are not liable for any indirect, consequential, or special damages.
8. Privacy Policy
8.1 Privacy: We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Governing Law
9.1 Jurisdiction: These terms and conditions are governed by the laws of California. Any disputes will be subject to the exclusive jurisdiction of the courts in Los Angeles, CA.
10. Contact Information
If you have any questions or concerns about these terms and conditions or your order, please contact us at 714-421-9615
11. Rush Orders
11.1. Rush Orders: We understand that rush orders may be necessary in some cases. However, it's important to note that rush orders inherently carry a higher risk of errors during production. While we strive to do our best to catch and rectify any issues, errors may occur, and they are more likely to arise in rush orders.
11.2. Liability: We cannot be held liable for errors or issues that may arise during the production of rush orders. By placing a rush order, you acknowledge and accept this higher level of risk.
12. Cancellations
12.1. Cancellations: In the event that you place an order for apparel, and subsequently decide to cancel the order, please be aware that a 20% restocking fee will be applied. This fee reflects the charge imposed on us by the warehouse for returning items.
12.2. Deposit Deduction: The restocking fee will be subtracted from the deposit you initially provided when cancelling the order. Any remaining balance of the deposit will be returned to you after the deduction of the restocking fee.